Support

Help center

Guides and policies for Hello Susu Enterprise customers. For account-specific issues, call us — we can’t reset balances from this website.

Getting started with the Hello Susu app
Account setup, OTP verification and what to expect after registration.
Deposits & management fees
How deposits are recorded and how the first deposit each month applies as a management fee.
Withdrawals & three-day notice
Notice period, identification and what slows a withdrawal request.
Lost passbook or Susu card
Report loss immediately and protect your account details.
Privacy & your data
What we collect, why we need it, and how to contact us about your information.
Estimate your savings
Use the savings calculator for an illustrative projection.

Still need help?

Call 0243485887 or 0248705355, or visit Contact. Also see FAQs on the home page.